Akili ai
Every subscriber, remembered
Become a partner
CUSTOMER RELATIONSHIPS, REIMAGINED

Every subscriber,
remembered

Better support. Closer relationships. More reasons to stay. Akili helps your business turn everyday conversations into care that customers remember.

Become a partner Try the conversation

Your brand. Your customers. A more personal connection through WhatsApp and SMS.

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DStv Rwanda
Customer care · powered by Akili
Indicative pricing · offers subject to confirmation
EVERY CONVERSATION TEACHES YOU SOMETHING

Serve them better today.
Know what they need tomorrow.

Your customers are telling you what matters. Akili helps turn their conversations and relevant customer data into a clearer picture of what to improve next.

  1. 01

    Listen

    Start with what customers tell you.

    Questions, feedback and everyday conversations reveal the issues behind each request.

  2. 02

    Understand

    See the patterns behind the messages.

    Identify recurring problems, reasons customers leave and needs your current products don’t meet.

  3. 03

    Improve

    Turn insight into your next move.

    Use those signals to improve service and explore new packages, features or products.

  4. 04

    Grow relationships

    Give customers more reasons to stay.

    Respond with more relevant support and offers, then keep listening as their needs change.

Why Akili

Your next growth opportunity?
The customers you already have.

A question left unanswered. A package that no longer fits. A renewal that feels difficult. Small moments can put a customer relationship at risk. Akili is designed to help you respond when it matters.

01 / SUPPORT

Be there when they need you.

Help customers find answers and take the next step. Give your team a clear route into conversations that need a human touch.

Make getting help feel easy.
02 / RETENTION

Give them a reason to stay.

Start with the reason behind a missed renewal. Respond with the right help or a relevant offer, rather than sending everyone the same message.

Turn silence into a conversation.
03 / SELF-SERVICE

Put the next step in their hands.

Guide customers through questions, package choices and renewal journeys in a familiar conversation.

Less effort. A clearer path forward.
04 / UNDERSTANDING

Listen beyond the first message.

Understand the needs behind customer questions. Use what people tell you to shape more relevant service and offers.

Better understanding. Better decisions.
Why start now

Don’t wait for a goodbye
to start a conversation.

Every unanswered question is a chance to do better. Start with the customer moment that matters most to your business, and explore how Akili can help.

Explore a partnership ↗

Let’s talk about
your customers.

Ready to build stronger customer relationships? Tell us about your business and what you want to improve.

We’ll reply to your work email.